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business & management skills
training courses |
Please find listed details of our most popular
business and management skills training courses. Solutions2Training
are also able to develop bespoke training courses to
meet your organisation’s
specific requirements.
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To print any of the course details
click on the 'read more' link. All of our course
documents are in Adobe PDF format. |
Appraisals Skills
Conducting an appraisal is an essential
management skill. An effective appraisal
will motivate and focus an employee and strengthen
both their relationship with their manager
and their overall performance. This
course examines the key techniques of effective
appraising in terms of preparation, delivery
and follow up.
read more > |
Assertiveness Skills
Many people feel unable to assert
themselves effectively in the workplace. This
can lead to frustration, unsatisfactory
relationships with colleagues and can
affect not just the employee concerned
but the overall effectiveness of the
entire operation. This course aims
to teach a few simple techniques to help
delegates learn how to assert themselves
at work.
read more > |
Managing Poor Performance and Disciplinary
Procedures
Identifying and dealing with performance
issues effectively is a key aspect of running
a successful operation. This course
looks at how to identify and manage poor
performance and examines when and how to
use the disciplinary process.
read more > |
Data Protection Awareness
This course teaches delegates
the principles of the Data Protection
Act and helps them to understand how
to manage the implications in their job
role.
read more > |
Dealing with Difficult People
Avoiding conflict is a natural
response for many people but it can often
lead to long-term problems and can affect
our ability to do our job properly. This
course provides some simple techniques
for dealing with people who use conflict
as a way of asserting their will. After
this course delegates will feel empowered
to manage difficult situations effectively.
read more > |
Employment Law Overview
This course examines the most
important pieces of legislation governing
employment and how to manage their impact
in the workplace.
read more > |
Introduction to Successful
Selling
This course is designed to give
new salespeople the confidence to appoint,
present to and close potential customers. This
is a valuable foundation course that
is highly structured, interactive and
focuses on bringing out the best in delegates
in a supportive environment.
read more > |
Letter and Report Writing
Shoddy and unprofessional correspondence
undermines customer confidence and can
lead to business being lost. This
course helps delegates understand how
to structure the content and layout of
their correspondence and avoid some of
the most common mistakes.
read more > |
Successful Media Interviews
Being interviewed by the media
can be a daunting experience for even
the most senior employee. This
interactive workshop explores some key
techniques to deploy when being interviewed
and provides a safe and supportive environment
to practice using them.
read more > |
Negotiation Skills
When dealing with customers, colleagues,
employees and suppliers situations often
arise where negotiation skills are required. If
handled successfully all parties can come
away from a negotiation feeling they got
something they wanted. This course
looks at how to plan and deliver negotiations
in a confident and realistic way.
read more > |
Presentation Skills
This course focuses on developing
delegates’ presentation skills
and confidence by encouraging a positive
and patient environment whilst maintaining
an element of fun and active participation.
read more > |
Project Management
Project management is becoming an increasingly
important skill in the operation of most
organisations but many employees are unsure
exactly what it means and what it involves. This
course will clearly define what a project
is and what the role of a project manager
is. Delegates will learn strategies
that will enable them to organise and manage
resources in order to deliver their project
on target and in budget.
read more > |
Recruiting and Retaining
Employees
High staff turnover is a serious and costly
problem for many organisations. Although
the reasons for this are numerous many
can be traced back to the recruitment process
and the first few weeks of employment. Finding
and keeping the right employees is essential
to the survival of every organisation and
this course looks at simple techniques
that can be deployed to meet this goal.
read more > |
Stress Management
While a certain amount of pressure can
be healthy and even help us perform in
our job roles more and more employees are
reporting that they are under unacceptable
levels of pressure. This can have
disastrous effects on morale, productivity
and employee retention and employers are
recognising that this is an area where
managers need to be given training to support
their team.
read more > |
Telephone Skills
Successful communication using the telephone
is quite different from face-to-face communication
and requires a new set of skills to work
successfully. As many organisations
rely on the telephone for making contact
with new customers and maintaining contact
with existing customers it is vital that
employees understand the principles of
effective telephone communication and have
skills in place to ensure they are able
to interact professionally with your customers.
read more > |
Effective Time Management
Many employees have a sense that
they work hard all day but don’t
actually achieve anything. If
not addressed, this can lead to frustration,
stress and an inability to meet targets. This
course examines the “Thieves of
Time” which plague our personal
productivity and sense of achievement. Delegates
will learn skills which will improve
their planning, assertiveness, setting
priorities, decision making, desk and
paper management and communication skills.
read more > |
Train the Trainer
This course enables delegates to design,
deliver, evaluate and follow up effective
programmes. There is a strong focus
on delivery skills and also teaching classic
techniques around handling difficult trainees
and controlling the group.
read more > |
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